Privacy Policy

Privacy Policy for ITRWale

Last Updated: 02/12/2025

1. Introduction Welcome to ITRWale (“we,” “us,” or “our”). We operate the website https://itrwale.com (the “Site”) and provide tax filing, GST compliance, and financial advisory services (the “Services”).

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our client portal services, including our WhatsApp integration.

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect personal data that you voluntarily provide to us when you register on the client portal, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

The personal information we collect may include:

  • Identity Data: Name, Permanent Account Number (PAN), Aadhar Number, Date of Birth, Father’s Name.
  • Contact Data: Email address, Mobile phone number, WhatsApp number, Billing address.
  • Financial Data: Income Tax Returns (ITR), GST filings, Bank Statements, Form 16/16A, Balance Sheets, Profit & Loss Accounts, and other financial documents you upload to our secure portal or authorize us to access.
  • Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services (e.g., timestamps of logins and file downloads).

3. How We Use Your Information We use the information we collect or receive for the following purposes:

  • To Provide Services: To prepare, verify, and file your Income Tax Returns, GST Returns, and provide audit or consultancy services as requested by you.
  • To Facilitate Account Management: To create and manage your account on our secure client portal, allowing you to access your documents and history.
  • To Communicate with You: To send you administrative information, such as order confirmations, invoices, updates on your filing status, and changes to our terms, conditions, and policies.
  • To Enable Features: To allow functionalities such as “Login with OTP” via WhatsApp or SMS.
  • To Enforce Terms: To comply with legal and regulatory requirements, prevent fraud, and enforce our terms and conditions.

4. Sharing Your Information We respect your data privacy and do not sell your personal information. We only share information with your consent, to comply with laws, to provide you with services, or to fulfill business obligations.

  • Government Authorities: We share your financial and identity data with the Income Tax Department, GST Network (GSTN), and other relevant regulatory bodies solely for the purpose of filing your returns and complying with Indian tax laws.
  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
    • Messaging: WhatsApp (Meta Platforms, Inc.) and SMS providers for OTP login and notifications.
    • Hosting & Infrastructure: Our website hosting and database providers who ensure the security and availability of our platform.
    • Payment Processors: If you make payments via our site, your financial data is processed by secure payment gateways. We do not store credit card details.

5. Data Security We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

  • Encryption: Your data is transmitted via Secure Socket Layer (SSL) technology.
  • Access Control: Access to your personal data is restricted to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
  • Storage: Your documents are stored on secure servers with strict access protocols.

However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.

6. Your Rights Under applicable data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any incomplete or inaccurate data we hold about you.
  • Erasure: Request us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons (e.g., tax record-keeping requirements) which will be notified to you, if applicable, at the time of your request.
  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

7. Use of WhatsApp By providing your mobile number and using our “Login with OTP” or WhatsApp Chatbot features, you explicitly consent to receive transactional messages (such as OTPs, filing status updates, and important notifications) from ITRWale via WhatsApp. We do not use your WhatsApp number for unauthorized marketing spam without your opt-in.

8. Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

9. Changes to This Privacy Policy We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Contact Us If you have questions or comments about this policy, you may email us at support@itrwale.com or by post to:

ITRWale C-256, Sumel Business Park IV, Amdupura, Ahmedabd Gujarat – 380018 India.